About TheGaff + Policies and Terms of Service

The Gaff = The Home  in UK slang.

We are the home for creativity and culture.

Created by a group of friends in a bedroom in Reading UK, TheGaff is the home of creativity and culture, bringing the two together and a space where people can find incredible and interesting stories, art,  media and services  from around the world!

Our Forum is built for creatives to network, search and hire studios, find jobs, and for culture heads to comment and discuss on local/mainstream events within the culture.

If you want to read our latest articles by our diverse team of writers click on the news tab, we cover all areas
 
Lastly if you want to change your wardrobe or add some interesting art check out our store!

We are constantly looking for collaborators/creatives to join our cause so please get in touch!


Policies and Terms of service

Shipping Policy

• Standard Shipping: All orders qualify for free shipping within the UK. Orders are dispatched within 2-7 working days after purchase confirmation, with delivery estimated between 7-12 working days from then.

• International Shipping: For international orders, shipping times vary by destination. International shipping rates will be calculated at checkout.

Returns and Refunds Policy

• Distance Selling Rights: For online, mail, and telephone orders, customers have the right to cancel their order within 14 days of receiving the goods. To exercise this right, customers must inform us within 14 days of receipt.

• Return Period: Customers have an additional 14 days from the date of notifying us of their cancellation to return the goods.

• Refunds: Refunds will be processed within 14 days of receiving the returned goods. Refunds may take 7-10 working days to appear in the customer’s account, depending on their bank or payment provider.

• No Reason Required: Customers do not need to provide a reason for cancellation or return.

• Condition of Returns: Returned items must be in their original condition, unworn, unwashed, and with all tags attached. TheGaff reserves the right to refuse a return if these conditions are not met.

• Non-Refundable Items: Sale items and gift cards are non-refundable.
  Please email ibrahim@thegaffonline.com to process a exchange or refund.

Exchanges

• Exchange Requests: For exchanges, please contact our customer service to check availability. Exchanges will be processed within 7 working days upon receipt of the returned item.
  
  GDPR Compliance

• Data Collection: When you sign up as a member or place an order, we collect personal data such as your name, email address, delivery address, and payment details. This information is used solely to process your order, provide customer service, and improve your shopping experience.

• Data Use and Storage: Your data is stored securely in compliance with the General Data Protection Regulation (GDPR). We will never share your data with third parties without your explicit consent, except as necessary to fulfill your order (e.g., with payment processors or delivery services).

• Your Rights: Under GDPR, you have the right to access, rectify, or erase your personal data at any time. You also have the right to restrict or object to certain types of data processing and the right to data portability. To exercise any of these rights, please contact our customer service team.

• Data Retention: We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal or reporting requirements.

• Consent Withdrawal: You have the right to withdraw your consent for us to process your data at any time. To withdraw your consent, please contact us directly.

Terms of Service
By placing an order with TheGaff, you agree to the following terms:

1. Order Confirmation: All orders are subject to availability and confirmation of the order price.

2. Payment: Payment is required in full at the time of ordering. Accepted payment methods include major credit cards, debit cards, and PayPal.

3. Cancellations: Customers have the right to cancel their order under the Distance Selling Regulations within 14 days of receiving the goods.

4. Liability: TheGaff is not responsible for any delays or damages caused by third-party carriers or customs processes.

5. Data Protection: We are committed to protecting your privacy and will handle all personal data in accordance with our Privacy Policy.

6. Governing Law: These terms and conditions are governed by UK law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions or further assistance, please contact our customer service team.